Customer service.  It’s as fundamental as apple pie, patriotism and motherhood.  Just about every corporation, not for profit and government office touts it as a core mission. YET, when do we really see it in practice?  In fact, could you say cable service and customer service in the same sentence?  Is this an oxymoron?

Full disclosure. I am a Comcast cable customer. I very much enjoy their high speed Internet and cable service – though not enough to migrate to their phone service. Their products are excellent. 

But their service, well, that’s another story.  In fact, most communications companies, including wireless, are sadly lacking when it comes to quality of customer service and support. Call your wireless service provider and try to talk to a live agent.